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SAP C_C4H56I_34 Exam Dumps

SAP C_C4H56I_34 Exam Dumps

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Number Of Questions: 80

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Exam Details

Exam Name:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version - 2

Exam Code:

C_C4H56I_34

Total Questions in Exam:

80

Demo Questions

Q1. What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A.Business flow

B. Custom entity

C. Mashup

D. Configure the relevant action

Correct Answer: C, D

Q2. Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

A.Priority

B. Sales contract

C. Case types

D. Maintenance plan

Correct Answer: A, C

Q3. Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A.Contacts

B. Channel partners

C. Groups

D. Individual customers

Correct Answer: A, D

Q4. You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

A.Enable country/region

B. Maintain exchange rate

C. Maintain organizational units

D. Select country theme

Correct Answer: A, C

Q5. Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

A.Delete

B. Summary

C. Mark as unread

D. Handover

E. Escalate

Correct Answer: B, C, E

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