Genesys GE0-806 Exam Dumps

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Number Of Questions: 85

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Exam Details

Exam Name: Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 – CWFM)

Exam Code: GE0-806

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GE0-806 practice questions in our database: 85

Expected GE0-806 Exam Topics, as suggested by Genesys :

Module 1: Initial WFM Configuration, Using WFM Configuration Utility/ Create, edit and delete Web Preferences, Installing the WFM server
Module 2: Managing Calendar items (modify, approve, decline)/ Configure Activity Statistics
Module 3: Elements of a Workforce Management System/ Change filter settings for the Calendar views
Module 4: Use the Rebuild Schedule wizard/ Split Volume and Staffing for Multi-Site Activity
Module 5: Integration with the CIM Platform/ Use the Commit-Rollback feature
Module 6: Explain the architecture and functionality of the Genesys Workforce Management System/ Create and Configure Business Unit (BU)
Module 7: Installing/uninstalling WFM applications/ Create Workload Forecast for Multi-Site Activity (MSA)
Module 8: Configure Activity Policies/ Web Architecture Overview/ Review Agent Preference options
Module 9: Review and edit Scenario Schedule/ Review Schedule Notifications/ Genesys WFM Interfaces
Module 10: Create Contract Profiles/ Assign Agents to contracts/ Assign Shift to Contracts/ Create Activity Sets/ Setup Activity Policies

Exam Name:

Genesys Certified Professional 8 System Consultant, Genesys Workforce Management (GCP8 - CWFM)

Exam Code:

GE0-806

Total Questions in Exam:

Demo Questions

Q1. Which option specifies the amount of time, in seconds, between updates to the real-time agent adherence data displayed in WFM Web?

A.Adherence section > Refresh Interval

B. Adherence section >RefreshRate

C. Adherence section > Refresh Time

Answer

Correct Answer: B

Q2. What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

A.1 minute

B. 5 minutes

C. 15minutes

D. 60 minutes

Answer

Correct Answer: B

Q3. What is the Activity in Genesys WFM where the work does not use or require WFM service objectives, such as research or scheduled callbacks?

A.Immediate work

B. Deferred work

C. Fixed-Staff work

Answer

Correct Answer: C

Q4. What is the only time interval currently supported as a Time Profile for WFM 8.x statistics?

A.1 minute

B. 5 minutes

C. 15minutes

D. 60 minutes

Answer

Correct Answer: B

Answer

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