Genesys GCP-GC-ADM Exam Dumps

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Number Of Questions: 60

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Exam Details

Exam Name: Genesys Cloud Certified Professional – Contact Center Admin

Exam Code: GCP-GC-ADM

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Number of GCP-GC-ADM practice questions in our database: 60

Expected GCP-GC-ADM Exam Topics, as suggested by Genesys :

Module 1: Configure ACD Skills and Language Skills/ List the main types of reports and describe their use
Module 2: Basic overview of the Genesys Cloud Platform and Administration/ List the three levels of Contact Center licensing
Module 3: Describe the function and purpose of the Genesys Cloud data actions Integration/ Purpose and capabilities of Genesys Cloud Architect
Module 4: Configure Automatic Call Distribution to optimize customer service/ Explain interaction flow and queue design
Module 5: Configure and test an Outbound Power Dialing campaign/ List the features of Genesys Cloud Contact Center
Module 6: Quality Evaluator and Quality Administrator dashboards/ Evaluation and routing combination
Module 7: Configure and run an Interaction Details report/ Describe how to create and edit System and User Prompts
Module 8: Workforce Management in a Genesys Cloud contact center/ Activate and deactivate agents on queues
Module 9: Quality Management in a Genesys Cloud contact center/ Overview of Genesys Cloud Collaborate
Module 10: Describe Scripts and basic script functionality/ Describe how to enable call recording on a Trunk
Module 11: List the main Dynamic Views and describe their use/ Genesys Cloud Data Actions Integration Configure ACD email in Admin settings/ Create and publish an Evaluation form
Module 12: Describe the Outbound Dialing modes/ Scripting in a Genesys Cloud contact center

Exam Name:

Genesys Cloud Certified Professional - Contact Center Administration

Exam Code:

GCP-GC-ADM

Total Questions in Exam:

Demo Questions

Q1. A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A.Architect

B. Automatic Call Distribution

C. Call Routing

D. Scheduling

Answer

Correct Answer: B

Q2. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A.Reports

B. Dashboards

C. Dynamic Views

D. All of the above

Answer

Correct Answer: C

Q3. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A.Reports

B. Performance>Agents

C. Admin>Contact Center

D. Admin>Quality

Answer

Correct Answer: D

Q4. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A.Reports

B. Dashboards

C. Dynamic Views

D. All of the above

Answer

Correct Answer: C

Answer

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