Cisco 500-442 Exam Dumps

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Number Of Questions: 60

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Exam Details

Exam Name: Administering Cisco Contact Center Enterprise

Exam Code: 500-442 CCEA

Related Certification(s):

Cisco Channel Partner Program Certifications
Cisco Unified Contact Center Enterprise Specialization requirement for Systems Engineers Certifications

Certification Provider: Cisco

Number of 500-442 practice questions in our database: 60

Expected 500-442 Exam Topics, as suggested by Cisco :

Module 1: Describe CCE components and architecture/ Describe access tools
Module 2: Understand CCE features beyond default/ Basic Calls and Agent settings
Module 3: Configure basic agent functionality/ Configure roles and departments
Module 4: Implement precision routing/ Understand Contact Center basics
Module 5: Configure agent teams and supervisors/ Implement VXML applications
Module 6: Configure basic call treatment/ Utilize Finesse administration tool
Module 7: Deploy basic call settings/ Configuration and Implementation
Module 8: Build basic ICM scripts/ Configure RONA support/ Advanced Configuration

Exam Name:

Administering Cisco Contact Center Enterprise (CCEA)

Exam Code:

500-442

Total Questions in Exam:

Demo Questions

Q1. Which .bat file displays the status of the VXML server and the applications running?

A.ResumeApp.bat

B. Stalus.bat

C. Update.bat

D. Deploy.bat

Answer

Correct Answer: B

Q2. What are two parts of a Single Sign-on message flow? {Choose two.)

A.IdS detects the user has an invalid access token

B. IdS detects the user has a valid access token

C. IdS provides a login page for authenticating the user

D. IdP provides a login page for authenticating the user

E. Browser issues PUT of the Finesse desktop with an access token

Answer

Correct Answer: B, D

Q3. Which .bat file displays the status of the VXML server and the applications running?

A.ResumeApp.bat

B. Stalus.bat

C. Update.bat

D. Deploy.bat

Answer

Correct Answer: B

Q4. Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

A.Monitor

B. Edit

C. Browse

D. Quick Edit

Answer

Correct Answer: B

Answer

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