SAP C_C4H56I_34 Exam Dumps

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Number Of Questions: 80

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Exam Details

Exam Name: SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version – 2

Exam Code: C_C4H56I_34

Related Certification(s):

SAP Certified Associate Certifications
SAP Implementation Consultant – SAP Service Cloud Version 2 Certifications

Certification Provider: SAP

Actual Exam Duration: 180 Minutes

Number of C_C4H56I_34 practice questions in our database: 80

Expected C_C4H56I_34 Exam Topics, as suggested by SAP :

Module 1: Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Module 2: Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Module 3: User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Module 4: Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.
Module 5: Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to uphold service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Module 6: Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Module 7: Communication Channels: SAP Consultants learn about configuring multiple communication channels such as email, chat, and phone, integrating CTI systems for enhanced communication efficiency, and monitoring channel performance. This ensures effective customer interaction and channel optimization.
Module 8: Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.

Exam Name:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version - 2

Exam Code:

C_C4H56I_34

Total Questions in Exam:

Demo Questions

Q1. What functionality can you use to grant user access to an SAP S/4HANA transaction in SAP Service Cloud Version 2 as an administrator? Note: There are 2 correct answers to this question.

A.Business flow

B. Custom entity

C. Mashup

D. Configure the relevant action

Answer

Correct Answer: C, D

Q2. Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

A.Priority

B. Sales contract

C. Case types

D. Maintenance plan

Answer

Correct Answer: A, C

Q3. Which of the following account types can be used in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A.Contacts

B. Channel partners

C. Groups

D. Individual customers

Answer

Correct Answer: A, D

Q4. You are rolling out SAP Service Cloud Version 2 to multiple countries. Which of the following must be completed for each different country? Note: There are 2 correct answers to this question.

A.Enable country/region

B. Maintain exchange rate

C. Maintain organizational units

D. Select country theme

Answer

Correct Answer: A, C

Q5. Which of the following actions can a Service Agent execute from the case "More Action" button? Note: There are 3 correct answers to this question.

A.Delete

B. Summary

C. Mark as unread

D. Handover

E. Escalate

Answer

Correct Answer: B, C, E

Answer

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