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Genesys GCP-GC-ADM Exam Dumps

Genesys GCP-GC-ADM Exam Dumps

Certification Exams

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Number Of Questions: 60

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Exam Details

Exam Name:

Genesys Cloud Certified Professional - Contact Center Administration

Exam Code:

GCP-GC-ADM

Total Questions in Exam:

60

Demo Questions

Q1. A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A.Architect

B. Automatic Call Distribution

C. Call Routing

D. Scheduling

Correct Answer: B

Q2. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A.Reports

B. Dashboards

C. Dynamic Views

D. All of the above

Correct Answer: C

Q3. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A.Reports

B. Performance>Agents

C. Admin>Contact Center

D. Admin>Quality

Correct Answer: D

Q4. Which of the Performance views shows real-time data with historical metrics to give you both short term and long-term views?

A.Reports

B. Dashboards

C. Dynamic Views

D. All of the above

Correct Answer: C

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