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ServiceNow CIS-ITSM Exam Dumps

ServiceNow CIS-ITSM Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 113

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Exam Details

Exam Name:

Certified Implementation Specialist - IT Service Management

Exam Code:

CIS-ITSM

Total Questions in Exam:

113

Demo Questions

Q1. When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

A.Editors

B. Item Admins

C. Authors

D. Item Owners

Correct Answer: A

Q2. What module do you use to change the setting for the time between incident Resolution and Closure?

A.Resolution Properties

B. ITSM Properties

C. Incident Properties

D. System Settings

E. incident Settings

Correct Answer: C

Q3. Which Service Portfolio Management phase does a service belong to when it is in operational state?

A.Active

B. Retired

C. Catalog

D. Pipeline

Correct Answer: A

Q4. Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

A.Catalog Items

B. Record Producers

C. Content Items

D. Execution Plans

Correct Answer: B

Q5. After publishing an item via Catalog Builder, the associated update set is set to which state?

A.New

B. Complete

C. In progress

D. Published

Correct Answer: B

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