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ServiceNow CIS-FSM Exam Dumps

ServiceNow CIS-FSM Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 86

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Exam Details

Exam Name:

ServiceNow Certified Field Service Management (FSM) Implementation Specialist

Exam Code:

CIS-FSM

Total Questions in Exam:

86

Demo Questions

Q1. When sourcing a part, the From Stockroom field is auto-populated with a default stockroom location, only if: (Choose three.)

A.The parts scheduling plugin is activated

B. The Reserve parts in agent stockroom configuration option is enabled

C. The field agent has preferred stockrooms defined

D. The part is available in the agent's personal stockroom

E. The part is available in the assignment group's stockroom

Correct Answer: B, E

Q2. Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

A.Agent Location History Map

B. Territory Management

C. Dispatch Map

D. My Dispatch Queue

Correct Answer: A

Q3. What happens to a task that cannot be auto-assigned because of an impractical or missing location or because the task window cannot be scheduled?

A.Constraints are overridden and the task is assigned

B. The task is returned to the pending dispatch state

C. The task is set to the unassigned state

D. Constraints are presented to dispatcher for override confirmation

Correct Answer: B

Q4. Which ServiceNow integrations for Field Service Management (FSM) are available? (Choose two.)

A.FSIVI integration with Project Portfolio Management (PPM)

B. Work Order Management integration

C. Asset Management integration

D. Outlook Calendar Integration

E. Customer Service Management (CSM) Integration

Correct Answer: A, E

Q5. Where can you disable the accept or reject task option if business process dictates that field agents should not have the ability to accept or reject tasks?

A.Field Service Configuration Business Process

B. Dynamic Scheduling Configuration

C. Field Service Properties

D. Field Service Configuration Add-Ons

Correct Answer: A

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