SAP C_C4H56_2411 Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 80

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Exam Details

Exam Name:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

Exam Code:

C_C4H56_2411

Total Questions in Exam:

Demo Questions

Q1. Which tool can you use to rename the Accounts facet?

A.Page layout

B. Workflow with action type field update

C. Adaptation tool

D. Language adaptation tool

Answer

Correct Answer: D

Q2. Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.

A.Reply to default

B. Channel type

C. Mashup service

D. Channel email ID

E. Case type

Answer

Correct Answer: A, B, E

Q3. Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A.Create a new URL mashup

B. Add a new button

C. Change the field label

D. Add a new field

Answer

Correct Answer: B, C

Q4. What do you need to configure to access cases in SAP Service Cloud Version 2?

A.Assign the business service case to a business role.

B. Create access rights for read mode.

C. Assign the employee to a case type.

D. Assign access rights directly to the user.

Answer

Correct Answer: A

Q5. Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answe rs to this questio n.

A.Set up a rule to route the email to the tenant's technical email address.

B. Assign the team responsible for handling cases.

C. Create a case routing rule.

D. Maintain and activate at least one email channel.

E. Correct Answer: A, D

Answer

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SAP C_C4H56_2411 Exam Dumps

Certification Exams

Downloadable PDF versions

100% Confidential

Updated Regularly

Advanced Features

Number Of Questions: 80

Exam Details

Demo Questions

Q1. Which tool can you use to rename the Accounts facet?

A.Page layout

B. Workflow with action type field update

C. Adaptation tool

D. Language adaptation tool

Q2. Which of the following parameters can be maintained by the administrator when configuring a new email channel? Note: There are 3 correct answers to this question.

A.Reply to default

B. Channel type

C. Mashup service

D. Channel email ID

E. Case type

Q3. Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

A.Create a new URL mashup

B. Add a new button

C. Change the field label

D. Add a new field

Q4. What do you need to configure to access cases in SAP Service Cloud Version 2?

A.Assign the business service case to a business role.

B. Create access rights for read mode.

C. Assign the employee to a case type.

D. Assign access rights directly to the user.

Q5. Which configuration steps are mandatory to link customer emails with cases? Note: There are 2 correct answe rs to this questio n.

A.Set up a rule to route the email to the tenant's technical email address.

B. Assign the team responsible for handling cases.

C. Create a case routing rule.

D. Maintain and activate at least one email channel.

E. Correct Answer: A, D

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