SAP C_C4H51_2405 Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 80

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Exam Details

Exam Name:

SAP Certified Associate - Implementation Consultant - SAP Service Cloud

Exam Code:

C_C4H51_2405

Total Questions in Exam:

Demo Questions

Q1. Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A.Sales contract

B. Maintenance plan

C. Custom fields

D. Priority

Answer

Correct Answer: B, D

Q2. Which tool should you use to rename the Tickets facet?

A.Language Adaptation tool

B. Workflow with a Field Update action type

C. Page Layout tool

D. Adaptation tool

Answer

Correct Answer: A

Q3. Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A.Automatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

B. Time sheets can be submitted for approval.

C. You can activate Microsoft Outlook integration for time recording.

D. Code list restrictions are not possible for the Time Type field.

E. Time recording can be done without assignment to a ticket.

Answer

Correct Answer: B, C, E

Q4. What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A.Add a reference to a service contract

B. Add a reference to an account

C. Use email as a response to a ticket

D. Add an account team member

Answer

Correct Answer: A, B

Q5. Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A.Countries, scoping, activating dashboard designer

B. Countries, scoping, live activity configuration

C. Countries, business processes, integrations

D. Countries, business processes, business users

Answer

Correct Answer: C

Answer

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SAP C_C4H51_2405 Exam Dumps

Certification Exams

Downloadable PDF versions

100% Confidential

Updated Regularly

Advanced Features

Number Of Questions: 80

Exam Details

Demo Questions

Q1. Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

A.Sales contract

B. Maintenance plan

C. Custom fields

D. Priority

Q2. Which tool should you use to rename the Tickets facet?

A.Language Adaptation tool

B. Workflow with a Field Update action type

C. Page Layout tool

D. Adaptation tool

Q3. Which of the following apply to time recording? Note: There are 3 correct answers to this question.

A.Automatic time recording can be done by choosing 'Start recording' and 'Stop recording'.

B. Time sheets can be submitted for approval.

C. You can activate Microsoft Outlook integration for time recording.

D. Code list restrictions are not possible for the Time Type field.

E. Time recording can be done without assignment to a ticket.

Q4. What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct answers to this question.

A.Add a reference to a service contract

B. Add a reference to an account

C. Use email as a response to a ticket

D. Add an account team member

Q5. Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

A.Countries, scoping, activating dashboard designer

B. Countries, scoping, live activity configuration

C. Countries, business processes, integrations

D. Countries, business processes, business users

Reviews

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