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Salesforce Salesforce-AI-Specialist Exam Questions

Salesforce Salesforce-AI-Specialist Exam Questions

Certification Exams

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Number Of Questions: 92

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Exam Details

Exam Name:

Salesforce Certified AI Specialist Exam

Exam Code:

Salesforce-AI-Specialist

Total Questions in Exam:

92

Demo Questions

Q1. Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the AI Specialist set up to enable UC's sales team?

A.Call Summaries

B. Call Explorer

C. Call Insights

Correct Answer: C

Q2. What is best practice when refining Einstein Copilot custom action instructions?

A.Provide examples of user messages that are expected to trigger the action.

B. Use consistent introductory phrases and verbs across multiple action instructions.

C. Specify the persona who will request the action.

Correct Answer: A

Q3. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A.Predict customer sentiment toward a promotion message.

B. Predict customer lifetime value of an account.

C. Predict most popular products from new product catalog.

Correct Answer: B

Q4. A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should an AI Specialist recommend to help the rep get the details they might have missed during a conversation?

A.Call Summary

B. Ball Explorer

C. Sales Summary

Correct Answer: A

Q5. Universal Containers wants to allow its service agents to query the current fulfillment status of an order with natural language. There is an existing auto launched flow to query the information from Oracle ERP, which is the system of record for the order fulfillment process. How should an AI Specialist apply the power of conversational AI to this use case?

A.Create a Flex prompt template in Prompt Builder.

B. Create a custom copilot action which calls a flow.

C. Configure the Integration Flow Standard Action in Einstein Copilot.

Correct Answer: B

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