Salesforce FSL-201 Exam Questions

Certification Exams

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Number Of Questions: 105

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Exam Details

Exam Name:

Salesforce - Implementing Field Service Lightning

Exam Code:

FSL-201

Total Questions in Exam:

105

Demo Questions

Q1. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A.Work Orders to Assets

B. Work Orders to Products

C. Products to Accounts

D. Assets to Products

Answer

Correct Answer: A

Q2. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A.Configure Schedule Policy by modifying Work Rules and Service Objectives.

B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C. Default Travel Speed is used only if a different travel speed is null on the resource.

D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

E. Set Auto Schedule to True upon creation of the Service Appointment.

Answer

Correct Answer: A, B, C

Q3. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

A.Designate a Skill-based resource to the Work Order.

B. Assign a Preferred status Resource Preference to the Account.

C. Configure an account preference on the Service Resource record.

D. Include the Required Resource work type in Scheduling Policies.

Answer

Correct Answer: B

Q4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?

A.Products Required and Estimated Duration

B. Products Required and Skill Requirements

C. Skill Requirements and Products Consumed

D. Estimated Duration and Sen/ice Level Agreement

Answer

Correct Answer: B

Answer

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Salesforce FSL-201 Exam Questions

Certification Exams

Downloadable PDF versions

100% Confidential

Updated Regularly

Advanced Features

Number Of Questions: 105

Exam Details

Demo Questions

Q1. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A.Work Orders to Assets

B. Work Orders to Products

C. Products to Accounts

D. Assets to Products

Q2. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A.Configure Schedule Policy by modifying Work Rules and Service Objectives.

B. Configure the Resource Availability Work Rule to calculate travel at the expense of the resource and breaks.

C. Default Travel Speed is used only if a different travel speed is null on the resource.

D. A straight line is used to compute the shortest distance between two locations if Street Level Routing is enabled.

E. Set Auto Schedule to True upon creation of the Service Appointment.

Q3. Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible. What should the consultant recommend to meet this requirement?

A.Designate a Skill-based resource to the Work Order.

B. Assign a Preferred status Resource Preference to the Account.

C. Configure an account preference on the Service Resource record.

D. Include the Required Resource work type in Scheduling Policies.

Q4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?

A.Products Required and Estimated Duration

B. Products Required and Skill Requirements

C. Skill Requirements and Products Consumed

D. Estimated Duration and Sen/ice Level Agreement

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