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Salesforce B2C Solution Architect Exam Questions

Salesforce B2C Solution Architect Exam Questions

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Number Of Questions: 151

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Exam Details

Exam Name:

Salesforce Certified B2C Solution Architect

Exam Code:

B2C-Solution-Architect

Total Questions in Exam:

151

Demo Questions

Q1. Acme Ltd wants to Integrate B2C Commerce, Service Cloud, and Marketing Cloud. A Solution Architect was tasked with optimizing the integration by understand and which cloud is the ideal system of record for each piece of data. Which two considerations will lead to an optimal design around systems of record?

A.Lifetime engagement tracking and history, other data for personalization or segmentation should be mastered in Marketing Cloud

B. Heroku should be used to master ecommerce transactions, including order records, customer product affinity, and promotion eligibility

C. User consent information. Customer Journey flow. Counsel and compliance preferences should be mastered in B2C Commerce

D. Store primary attributes (name, address, birthday, phone, and email) about the customer in Service Cloud

Correct Answer: A, D

Q2. universal Containers (DC) is seeing an increased volume of customers browsing for higher-value items across multiple brands and longer cons/deration times before customers place orders based on what is in their shopping carts. What are two tactics that a Solution Architect could recommend to understand how to optimize the checkout process'

A.Create an Abandoned Cart journey by brand across all carts

B. Work with stakeholders to create a customer Journey map that improves conversions

C. Enable customer service to update and complete a cart transaction on behalf of the customer

D. Run reports on the value of cart Items and time since the last activity

Correct Answer: B, D

Q3. Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org. Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only. What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

A.Use Change Data Capture to sync Invoice records

B. Build a custom solution to view the ERP Invoice records in Salesforce

C. Use Platform Events to sync Invoice record changes

D. Use Salesforce Connect/External Objects (with custom Apex adapters)

Correct Answer: D

Q4. A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud.

A.Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs

B. Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect

C. Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments

D. Marketing Cloud and a single, consolidated Salesforce org spanning all departments

Correct Answer: B

Q5. Universal Containers is about to expand from their existing product efforts around watches into creating smart watches. These watches are intended to integrate with the users smart phone but also gather and collect health data from the watch and the phone. Universal Containers has never had to manage or work with health related data and are concerned about how to go further while still keeping their users trust. What is a next step a Solution Architect should suggest to provide UC the kind of understanding they are looking for"?

A.Run a Journey Mapping Workshop to understand the users' interactions with the system

B. Does the team need front-end development capabilities?

C. Run a Consequence Scanning Workshop to understand the impact of the work

D. Run a Requirements Gathering Workshop to start creating the build requirements

Correct Answer: C

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