Microsoft MB-910 Exam Questions

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Number Of Questions: 159

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Exam Details

Exam Name:

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

Exam Code:

MB-910

Total Questions in Exam:

159

Demo Questions

Q1. A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

A.tile rearranging

B. bookmarks

C. filters

D. sorting

Answer

Correct Answer: A, B

Q2. A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

A.Customer Service Insights

B. Sales Insights

C. Power Virtual Agents

D. Market Insights

Answer

Correct Answer: B

Q3. You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

A.Skills

B. Roles

C. Rating values

Answer

Correct Answer: A

Q4. A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?

A.Data loss prevention policy

B. Role-based security

C. Environment-level security

D. Row-level security

Answer

Correct Answer: B

Q5. You are a consultant working with a company that sells sporting equipment. The company uses Microsoft 365 and Dynamics 365 Sales. You need to recommend tools that integrate with Dynamics 365 Sales and improve file collaboration. What three tools should you recommend? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A.Power BI

B. SharePoint Online

C. OneDrive for Business

D. Microsoft Teams

E. Power Automate

Answer

Correct Answer: B, C, D

Answer

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Microsoft MB-910 Exam Questions

Certification Exams

Downloadable PDF versions

100% Confidential

Updated Regularly

Advanced Features

Number Of Questions: 159

Exam Details

Demo Questions

Q1. A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized. Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

A.tile rearranging

B. bookmarks

C. filters

D. sorting

Q2. A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

A.Customer Service Insights

B. Sales Insights

C. Power Virtual Agents

D. Market Insights

Q3. You are the resource manager for an electrical contractor that uses Dynamics 365 Project Operations. You need to track information about electricians' qualifications professional licenses, and certifications. Which attribute should you use?

A.Skills

B. Roles

C. Rating values

Q4. A company uses Dynamics 365 Sales and Dynamics 365 Customer Service apps. Technicians doing repair work should not have access to customer orders and invoices. You need to limit the technicians" access to data. Which feature should you use?

A.Data loss prevention policy

B. Role-based security

C. Environment-level security

D. Row-level security

A.Power BI

B. SharePoint Online

C. OneDrive for Business

D. Microsoft Teams

E. Power Automate

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