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Genesys GCX-ARC Exam Dumps

Genesys GCX-ARC Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 60

$59.00

Exam Details

Exam Name:

Genesys Cloud CX: Architect Certification

Exam Code:

GCX-ARC

Total Questions in Exam:

60

Demo Questions

Q1. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A.The maximum capacity that an agent may handle simultaneously for each supported media type

B. The after call work time for each media type

C. The length of time that an agent may spend on each media type

D. The number of different media types that an agent may handle simultaneously

E. The media types that can interrupt current interactions that an agent is handling

Correct Answer: A, D, E

Q2. Select the types of scheduling available in Genesys Cloud. (Choose two.)

A.Manual Scheduling

B. Load based Scheduling

C. Automated Scheduling

D. All of the above

Correct Answer: B, C

Q3. You want to create a call flow to get the customer's unique identification number. Select the correct action to accomplish the task.

A.Data Table Lookup

B. Collect Input

C. Collect Data

D. Call Data Action

Correct Answer: B

Q4. Select the types of scheduling available in Genesys Cloud. (Choose two.)

A.Manual Scheduling

B. Load based Scheduling

C. Automated Scheduling

D. All of the above

Correct Answer: B, C

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