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Avaya 6211 Exam Dumps

Avaya 6211 Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 60

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Exam Details

Exam Name:

Avaya Aura Contact Center Multimedia Implementation Exam

Exam Code:

6211

Total Questions in Exam:

60

Demo Questions

Q1. You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A.Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

B. Add the Communication Control Toolkit (CCT) server through the CCMA.

C. Add the Microsoft Exchange server through the CCMA.

D. Assign the CCT server as a reporting server for the CCMS.

Correct Answer: A

Q2. Which tool is used to create cleanup rules and scheduled tasks in Contact Center Multimedia (CCMM)?

A.Contact Center Database Maintenance Utility

B. Control Utility

C. CCMM Data Management

D. System Control and Monitor Utility

Correct Answer: C

Q3. Which tool displays the status counts for each multimedia contact type?

A.Contact Center Database Dashboard

B. Multimedia Data Management

C. Multimedia Dashboard

D. Contact Center Database Maintenance

Correct Answer: B

Q4. Users of the Outbound Campaign Management Tool require access rights to the Outbound component. Which component within the Center Manager Administration would the user be assigned Launchpad option access?

A.Configuration

B. Access and Partition Management

C. Contact Center Management

D. Multimedia

Correct Answer: A

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