Avaya 6210 Exam Dumps

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Number Of Questions: 65

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Exam Details

Exam Name: Avaya Aura Contact Center Implementation Exam

Exam Code: 6210

Related Certification(s): Avaya Certified Implementation Specialist ACIS Certification

Certification Provider: Avaya

Number of 6210 practice questions in our database:

Expected 6210 Exam Topics, as suggested by Avaya :

Module 1: Implement the Avaya Aura® Contact Center (AACC) High Availability solution/ Contact Center (AACC) components, features, and functions
Module 2: Describe how to troubleshoot Agent Workstations using the CCT Reference Client/ How to install and configure the Orchestration Designer software from CCMA
Module 3: Implement the Avaya Aura® Media Server (AAMS) High Availability solution/ Product licensing requirements for the Avaya Aura® Contact Center (AACC) installation
Module 4: How to perform an Avaya Aura® Contact Center (AACC) HA Active/Standby Switchover test/ Implement the Avaya Aura® Media Server (AAMS) non-HA solution
Module 5: Avaya Agent Desktop (AAD) and Avaya Desktop Displays (ADD)/ Identify the Avaya Aura® Contact Center (AACC) Post-Installation tasks
Module 6: Describe how to validate the Avaya Agent Desktop (AAD) software with Web Based Statistics/ Configure the software required for Agent Workstations
Module 7: Install Avaya Aura® Contact Center (AACC) and configure the Avaya Aura® Ignition Wizard/ Explain how to perform a database backup and restore database files
Module 8: Avaya Aura® Media Server (AAMS) options for Avaya Aura® Contact Center (AACC) SIP-enabled installations/ Troubleshoot an Avaya Aura® Contact Center (AACC) installation

Exam Name:

Avaya Aura® Contact Center Implementation Exam

Exam Code:

6210

Total Questions in Exam:

Demo Questions

Q1. You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A.Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

B. Add the Communication Control Toolkit (CCT) server through the CCMA.

C. Add the Microsoft Exchange server through the CCMA.

D. Assign the CCT server as a reporting server for the CCMS.

Answer

Correct Answer: A

Q2. Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

A.To record the dialing of an outbound call

B. To record the state of an outbound call

C. To answer an outbound call

D. To answer an outbound call

Answer

Correct Answer: D

Q3. You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A.Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

B. Add the Communication Control Toolkit (CCT) server through the CCMA.

C. Add the Microsoft Exchange server through the CCMA.

D. Assign the CCT server as a reporting server for the CCMS.

Answer

Correct Answer: A

Q4. What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.the assignment of a route point for each email skillset

B. the assignment of a script for each email skillset

C. the assignment of a vector for each email skillset

D. the assignment of an open queue for each email skillset

Answer

Correct Answer: A

Answer

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