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Avaya 6210 Exam Dumps

Avaya 6210 Exam Dumps

Certification Exams

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Advanced Features

Number Of Questions: 65

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Exam Details

Exam Name:

Avaya Aura® Contact Center Implementation Exam

Exam Code:

6210

Total Questions in Exam:

65

Demo Questions

Q1. You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A.Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

B. Add the Communication Control Toolkit (CCT) server through the CCMA.

C. Add the Microsoft Exchange server through the CCMA.

D. Assign the CCT server as a reporting server for the CCMS.

Correct Answer: A

Q2. Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

A.To record the dialing of an outbound call

B. To record the state of an outbound call

C. To answer an outbound call

D. To answer an outbound call

Correct Answer: D

Q3. You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A.Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).

B. Add the Communication Control Toolkit (CCT) server through the CCMA.

C. Add the Microsoft Exchange server through the CCMA.

D. Assign the CCT server as a reporting server for the CCMS.

Correct Answer: A

Q4. What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

A.the assignment of a route point for each email skillset

B. the assignment of a script for each email skillset

C. the assignment of a vector for each email skillset

D. the assignment of an open queue for each email skillset

Correct Answer: A

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