Salesforce Field Service Consultant Exam Questions

Certification Exams

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100% Confidential

Updated Regularly

Advanced Features

Number Of Questions: 185

$59.00

Exam Details

Exam Name:

Salesforce CertifiedExperience Cloud Consultant

Exam Code:

Experience-Cloud-Consultant

Total Questions in Exam:

185

Demo Questions

Q1. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls. Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?

A.Create a child work order for maintenance on the original installation work order.

B. Add the preferred resource service objective to the scheduling policy.

C. Add the technician as the required resource on the service appointment.

D. Add the technician as a preferred resource on the account record.

Answer

Correct Answer: B, D

Q2. Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

A.Service Appointment inventory

B. Products Consumed on Work Order Line Items

C. Work Order inventory

D. Products Consumed on Work Orders

Answer

Correct Answer: B, D

Q3. Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?

A.Update the Language of the current User.

B. Add the Service Report Language field to the Work Order Page Layout.

C. Add the Language field to the Contact Page Layout.

D. Update the Default Language of the Organization.

Answer

Correct Answer: B

Q4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?

A.Products Required and Estimated Duration

B. Products Required and Skill Requirements

C. Skill Requirements and Products Consumed

D. Estimated Duration and Sen/ice Level Agreement

Answer

Correct Answer: B

Q5. The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app. What are two reasons why the actions only display in the Salesforce mobile app?

A.The action was added as part of the Salesforce mobile navigation settings options.

B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.

C. The actions were not added to the Mobile and Lightning Actions section on the page layout.

D. The action type being utilized on the Work Order object is Lightning component.

Answer

Correct Answer: B, C

Answer

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Salesforce Field Service Consultant Exam Questions

Certification Exams

Downloadable PDF versions

100% Confidential

Updated Regularly

Advanced Features

Number Of Questions: 185

Exam Details

Demo Questions

A.Create a child work order for maintenance on the original installation work order.

B. Add the preferred resource service objective to the scheduling policy.

C. Add the technician as the required resource on the service appointment.

D. Add the technician as a preferred resource on the account record.

Q2. Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers

A.Service Appointment inventory

B. Products Consumed on Work Order Line Items

C. Work Order inventory

D. Products Consumed on Work Orders

Q3. Technicians often need to generate a report in the customer's language. Which configuration should the Consultant recommend to meet the requirement?

A.Update the Language of the current User.

B. Add the Service Report Language field to the Work Order Page Layout.

C. Add the Language field to the Contact Page Layout.

D. Update the Default Language of the Organization.

Q4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increase first-time fix rates. What should a Consultant include when creating a Work Order?

A.Products Required and Estimated Duration

B. Products Required and Skill Requirements

C. Skill Requirements and Products Consumed

D. Estimated Duration and Sen/ice Level Agreement

A.The action was added as part of the Salesforce mobile navigation settings options.

B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.

C. The actions were not added to the Mobile and Lightning Actions section on the page layout.

D. The action type being utilized on the Work Order object is Lightning component.

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