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Cisco 820-605 Exam Dumps

Cisco 820-605 Exam Dumps

Certification Exams

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Number Of Questions: 157

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Exam Details

Exam Name:

Cisco Customer Success Manager

Exam Code:

820-605

Total Questions in Exam:

157

Demo Questions

Q1. What are two expected outcomes of the customer onboard stage? (Choose two.)

A.opportunities for advocacy shared

B. stakeholders identified

C. business outcomes with KPI metrics identified

D. training sessions for end users planned

E. network diagrams provided

Correct Answer: B, C

Q2. Who confirms the use cases targeted in a Customer Success Plan?

A.primary customer stakeholder

B. account team sales lead

C. customer enterprise architect

D. Customer Success Manager

Correct Answer: A

Q3. What are two expected outcomes of the customer onboard stage? (Choose two.)

A.opportunities for advocacy shared

B. stakeholders identified

C. business outcomes with KPI metrics identified

D. training sessions for end users planned

E. network diagrams provided

Correct Answer: B, C

Q4. The Chief Information Officer (CIO) of a bank and their vendor have a significant disagreement over the value of the work that was delivered the past two years under the existing managed-services contract. The contract renewal process was delayed for over three months, with considerable risk to both parties. Which best practice will help prevent this type of disagreement?

A.Adopt a lifecycle approach with a proactive review of service performance against KPIs.

B. Have the CSM define how value should be measured at the end of the contract period.

C. Engage a third-party mediator to develop contract goals and evaluate the objectives at regular intervals.

D. Have the CIO define a clear IT strategy and implement the suggestions immediately.

Correct Answer: A

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