Expected CSA Exam Topics, as suggested by ServiceNow :

• Topic 1: Platform Overview and Navigation: ServiceNow Platform overview and platform capabilities and services are discussed in this topic. It also delves into the ServiceNow Instance and Next Experience Unified Navigation.
• Topic 2: Instance Configuration: Sub-topics of this topic include installing applications and plugins, personalizing or customizing the instance. Lastly, it focuses on common user interfaces in the Platform.
• Topic 3: Configuring Applications for Collaboration: In this topic, questions about Lists, Filters, and Tags, Form Configuration, Task Management, Visual Task Boards (VTBs), and Notifications.
• Topic 4: Self Service & Automation: Sub-topics related to knowledge management, service catalog, and flow designer are present in this topic. Lastly, it discusses virtual agent sub-topic.
• Topic 5: Database Management: The topic of database management focuses on data schema, application or access control, importing data. Lastly, it focuses on CMDB and CSDM.
• Topic 6: Data Migration and Integration: In this topic, questions about UI Policies, Business Rules, System update sets, and Scripting in ServiceNow appear.