Genesys GCP-GC-REP Exam Dumps

Certification Exams

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Number Of Questions: 35

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Exam Details

Exam Name: Genesys Cloud Certified Professional – Reporting and Analytics

Exam Code: GCP-GC-REP

Related Certification(s): Genesys Certified Professional Certification

Certification Provider: Genesys

Actual Exam Duration: 120 Minutes

Number of GCP-GC-REP practice questions in our database: 35

Expected GCP-GC-REP Exam Topics, as suggested by Genesys :

Module 1: Managing Your Team Through Presence and Status/ Quality Administrator Dashboard
Module 2: Dialer Campaign Success Results by Interval report/ Working with Reports and Troubleshooting
Module 3: Dialer Campaign Success Results by Day report/ Introduction to Reporting and Analytics
Module 4: Agent Performance Views and Interaction Views/ Report Examples and History
Module 5: Quality Evaluator Dashboard/ Dialer Campaign Detailed Attempt History report
Module 6: Queues Performance Summary/ Skills Performance View
Module 7: Troubleshooting Reports/ Genesys Cloud Reports/ Interaction Details Report
Module 8: Supervisor app for iOS/ Analytics Overview/ User Status Detail Report
Module 9: Contact Center Dashboard/ Outbound Reports,Queue Reports, Agent Reports
Module 10: Edit, Copy and Delete a Report/ Campaigns Dashboard/ Dashboard Overview/ Available Dashboards

Exam Name:

Genesys Cloud Certified Professional - Reporting and Analytics

Exam Code:

GCP-GC-REP

Total Questions in Exam:

Demo Questions

Q1. What will happen if too many reports run at the same time?

A.Reports run successfully

B. Reports will fail to run

C. Partial Reports will run

Answer

Correct Answer: B

Q2. Select the available templates for adding widgets to a performance dashboard. (Choose four.)

A.Agent Status

B. Grid

C. Text

D. Metric

E. Interaction

F. Chart

Answer

Correct Answer: A, B, D, F

Q3. While Alex monitors the queue reports, Sam deleted an inactive agent from the queue. Will this affect the metrics?

A.Yes

B. No

Answer

Correct Answer: A

Q4. Which report calculates a Monthly Service Level?

A.Queue Metrics Report

B. Queue Wrap-up Summary Report

C. Queue Metrics Summary Report

D. Queue Metrics Interval Report

Answer

Correct Answer: C

Answer

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